New Patients
If you are a new patient, please refer to the following information.
Our Patient and Clinic Philosophies:
Balance Pediatrics welcomes New patients to our practice. However we try to make sure we have similar methods and philosophies in order to provide your child the best healthcare available. We want you to be comfortable with the healthcare services we provide in a courteous and respectful manner, and partner with you for the best interest of your child. Some things are important to us:
Immunization: We follow the routine recommended CDC and American Academy of Pediatrics immunization schedule.
Respect of time: We know how busy you are and respect the time you take to keep your child healthy. We expect the same respect from you. Scheduling an appointment means we keep that slot for your child. If you don’t keep your appointment a fee will be incurred. If this is a recurring problem, we may not be able to continue providing services to your family.
Patient portal: We use our patient portal for most interactions and communication, including forms, non-urgent messages, billing, etc. This helps reduce missed or inaccurate messages.
Insurance plans: Think of your health insurance plan as the mode of payment for your visit each time your child receives care from us. Ensure that we accept your health insurance plan prior to coming in for your appointment. Click on this link to find a list of health insurance companies and plans that we are contracted with. If your health insurance plan is not listed, please search under Pediatric and Adolescent Healthy Lifestyle Center or Dr. Morounkeji Akin-Olugbemi. We are signed up with new plans frequently.
If you do not have any health insurance coverage at this time, we can still help. Just call and let us know at the time you set up the appointment.
Communication: You can reach us at any time via several modalities. During office hours, call and speak with our staff, or leave a message and someone will get back to you soon. After hours for urgent calls, you can reach the physician by calling our office number and listening to the prompts. For non-urgent issues, you can send a message by patient portal. You can also call our back-up phone line if needed.
Four easy ways to reach us:
Contact us today
1. Stop by in person to our Downers Grove clinic, Monday and Tuesday: 8:30am-4pm; Wednesday and Friday: 9am-1pm; Thursday: 8:30am-5pm; or on Saturday by appointment only.
2. You can also contact us during office hours by calling 630.929.3009. For urgent questions after hours, you can reach the pediatrician by calling our clinic number. Listen to the prompts and leave a message. You will be called back shortly.
3. For non-urgent calls, you can also send us a message via our patient portal.
4. Connect with us on Facebook: https://www.facebook.com/balanceweightcenter
Normal growth and development:
Do you ever wonder if your child’s development is normal or behind? We encourage our current patients to read more about how their child is expected to grow and develop. Please click on each link below to open a guide to see what your child’s development at various ages should be.
Balance! helps children and adolescents achieve and maintain their optimal weight by developing lifelong healthy habits through weight maintenance and weight loss services.
Teen Health:
Teens have health issues that are unique to them. The physician will discuss teen health concerns directly with your child. We encourage your child to share these concerns with you so we can address them as a team.
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